Welcome to Our website !
Mystery shopping or Mystery Consumer is a tool used by market research companies to measure quality of retail service or gather specific information about products and services. Mystery shoppers posing as normal customers perform specific tasks—such as purchasing a product, asking questions, registering complaints or behaving in a certain way – and then provide detailed reports or feedback about their experiences.
Mystery shopping began in the 1940s as a way to measure employee integrity. Tools used for mystery shopping assessments range from simple questionnaires to complete audio and video recordings. Many mystery shopping companies are completely administered through the Internet, allowing potential mystery shoppers to use the Internet to register for participation, find mystery shopping jobs and receive payment.
The most common venues where mystery shopping is used are retail stores, movie theaters, restaurants, fast food chains, banks, gas stations, car dealerships, apartments and health clubs, as well as health care facilities. In the UK, mystery shopping is increasingly used to provide feedback on customer services provided by local authorities and other non-profit organizations, such as housing associations and churches.
From Wikipedia, the free encyclopedia
We have carefully reviewed, critiqued and analyzed the service of each and every vendor that we place on our site. Putting vendors to the test is what we are all about. We have put ourselves in the customer's position and evaluated the customer service, through each and every aspect of service provided by our vendors.
We are continually acting as a Mystery Consumer, monitoring the service provided by the vendors that we sponsor, and report our observations back to the vendor and the consumers.
Vendors who fail to provide quality service and or do not act professionally or fail to provide exceptional customer service will not be sponsored by My Wedding People and find themselves on our unsatisfactory list.
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